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Delivery Arrangement

Free delivery service

In order to ensure food quality, we will separate the fulfillment of frozen food and standard goods respectively.

Free delivery is available upon purchase with specified category at below amount (after discount).

Standard goods: HK$600

Frozen food: HK$600

Delivery fee of HK$90 will be charged upon purchase below the designated amount**.

 

* A tunnel surcharge of HK$170 will be charged for delivery to Discovery Bay.

** Example: If customers purchase HK$400 in standard goods and HK$200 in frozen food, $90 delivery fee for each category (total HK$180) will be charged

When will my goods be delivered?

Most of products from SOGO eStore will be checked at SOGO Causeway Bay Store before delivery. Please be patient for the delivery.

In normal circumstances, you will receive SMS with confirmed delivery date within 3 working days from the date of order. Goods would be delivered within 7 working days^.

If a single order includes products in different categories, we may deliver the products on different dates.

^ the confirmed delivery date subject to the actual situation (including but not limited to inventory, transportation, logistics, etc.)

Delivery coverage

SOGO eStore’s delivery service covers Hong Kong SAR locations (except Outlying Islands and Container Terminals).

Delivery arrangements in remote areas

Delivery to Hong Kong International Airport, Ma Wan, Discovery Bay and Tung Chung will only be available on Friday.

Other extra charge

A surcharge of HK$50 per floor would be applied if there is no elevator at stated delivery address*. A redelivery charge of HK$90 will be applied in case of second delivery is needed for any reasons*.

* The extra charge for frozen food and standard goods will be charged separately.

Disclaimer

SOGO and its affiliates, staffs, dealers and any engaged third parties shall not be liable to (i) any losses or damages of the delivered goods; or (ii) the goods being contaminated due to any person or reason which is either not suitable for human consumption or affect the health of consumers causing personal injuries and death, both of which arising from the customer's request to deliver the goods to the door of designated address unattended, or have the goods received by the designated management office of the building on behalf of the customers.

In case of any disputes, SOGO Hong Kong Co., Ltd. reserves the right of final decision. For terms and conditions, please click here for details.

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